Production and Key Account Lead

Role Summary

The Production Lead is responsible for the successful, on-time completion of all kitting and production work moving through our Fulton, Missouri warehouse. This role will be responsible for clients special orders, production, and key accounts —orders which require special stickering, labeling, assembly, and shipping. The most important part of the role: track all incoming client project requests, know what's coming down the line, set priorities, keep both high-stakes key account orders and steady day-to-day replenishment production moving correctly and on time, and will also perform some of the production work directly as needed.

The Production Lead directly manages production labor — requesting labor from the warehouse manager, training, day-to-day task assignment, quality control — and works closely with the Warehouse Manager to keep workflow, staffing, and shipping aligned.

This role is succeeding when:

• Key account orders go out correctly and on time, every time.

• Routine production keeps pace so no client order is held up by an out-of-stock product.

• The production area is organized and supplies never run out, because they were ordered ahead of need.

• Processes are documented well enough that quality doesn't depend on one person's memory.

• Clients trust us, because we communicate clearly and deliver on promised deadlines.

• The team knows what to do from the moment they arrive and has the tools to work efficiently.

Key Responsibilities

Key Account Management

• Serve as the primary point of contact for key accounts, managing day-to-day client communication on order status, timelines, and issue resolution.

• Own each key account order start to finish: from the time it comes in from the client to the time it ships out.

• Maintain up-to-date documentation of exactly how each key account needs its orders handled: stickering, labeling, marking, packaging, and shipping requirements.

• Translate client requirements into clear floor instructions so staff can execute special handling correctly.

• Coordinate freight for key account shipments, including arranging pickups.

• Ensure key account orders are prioritized and go out correctly and on time, bringing any workload or scheduling conflicts to the Warehouse Manager's attention.

Production & Kitting Oversight

• Own the production calendar so all kitting and replenishment tasks are completed, organized, and tracked to completion.

• Prioritize across competing work at any given time — key account orders, routine production, and replenishment kitting for the smaller brands we regularly produce for — in conjunction with the Warehouse Manager.

• Efficiently deploy staff every morning and throughout the day based on that day's priorities.

• Perform quality control on kitted and packaged orders, including time studies as needed to support accurate production rates and client bids.

• Keep the workflow from organization to production to picking/shipping running smoothly and on schedule.

Team & Staff Supervision

• Oversee daily production staff.

• Set weekly working schedules for production/shipping staff, in coordination with the Warehouse Manager.

• Train full-time and seasonal production/shipping staff, including onboarding and evaluations.

• Mentor and develop team members, providing support and guidance as they build their skills.

• Address conflicts and performance issues within the team promptly, reporting significant crew performance problems to the Warehouse Manager.

• Secure adherence to company policies and guidelines.

Process Documentation & Improvement

• Author and maintain detailed, step-by-step written checklists and processes for kitting tasks, key account handling requirements, and packaging/labeling standards.

• Follow existing checklists precisely, while continually identifying and implementing more efficient ways to do the work.

• Keep documentation current as account requirements or processes change.

• Execute administrative and improvement projects assigned by warehouse management.

Supplies & Facility Organization

• Monitor and forecast usage of kitting and production supplies (stickers, labels, ribbon, poly sleeves, and similar materials), and purchase supply inventory as needed.

• Order supplies proactively so the team is never scrambling at the last minute.

• Keep the production facility area organized, clean, and safe, so materials are on hand and easy to find.

Qualifications & Skills

• 3–5 years of experience in warehouse operations, logistics, production, or account/client management; supervisory or lead experience preferred.

• Thrive in a fast paced, high pressure environment.

• Bachelor's degree preferred but not required; equivalent hands-on experience is welcome.

• Exceptional attention to detail and accuracy while working quickly and efficiently in a fast-paced environment.

• Strong project management instincts: able to track multiple concurrent priorities, anticipate what's coming, and sequence work accordingly rather than reacting to whatever's loudest.

• Able to both follow a detailed written checklist exactly and author new ones — identifying the most efficient way to do a task and writing it down clearly enough for someone else to repeat it.

• Comfortable owning quality control from start to finish, including on shipments with special handling requirements.

• Excellent written and verbal communication, both with clients and with the team, by phone and email.

• Self-starter with strong critical thinking and troubleshooting skills; solution-oriented.

• Genuinely enjoys teamwork and cares about developing people.

• Experience coordinating freight or shipping logistics.

• Comfortable with fulfillment/warehouse systems and Excel or similar spreadsheet tools; generally at ease with computers and basic software/hardware troubleshooting.

• Time-oriented, deadline-driven, and calm under the pressure of juggling several things at once.

• Ability to sit and/or stand for long periods.

• Enthusiastic, warm personality; curious and a lifelong learner.

Reporting, Hours & Compensation

Works closely with

Warehouse Manager (aligning staffing, scheduling, and floor execution)

Directly supervises

Production and shipping staff (full-time and seasonal)

Schedule

Full-time, exempt; typical hours 7:30 AM–4:00 PM, may flex with season and workload; heavier during the Oct–Jan holiday season, with limited PTO available then. Possibly open to less than 40 hours, but must be regular and reliable.

Location

On-site at 640 Commons Drive, Fulton, MO

Pay range

$20-26 per hour commensurate with experience. Higher end of the range would be someone who has direct experience with this kind of work.

Benefits

15 days (120 hrs) PTO/year, non-rolling; paid holidays; optional health/dental/vision/life insurance; 401(k) match on first 3%

To apply

Send a resume and brief introduction to beth@callmeliz.co