Hemlock Goods

 

Operations Coordinator and Customer Support

40 hours/week | Fulton, Missouri

Hemlock Goods is a bandana company focused on color and design. Our brand is upbeat, colorful, and art-forward.

Oversee retail and wholesale order management, shipping and fulfillment using Shopify, Faire, CIN7, Extensiv, Slack, etc.

  • Field all inbound communication across multiple platforms including customer service, vendor purchasing, client onboarding, new business opportunities, and wholesale relationships

  • Maintain website, company file organization, inventory management, and billing processes

  • Manage and communicate with outside sales representatives, vendors, and others

OPERATIONS

  • Customer service: email, phone, and social media.

  • Order management: getting orders out the door to our fulfillment center, charging cards.

  • Tradeshow coordination

  • Multi-channel sales platform management

  • Produce financial reports

  • Keep financial records in order

  • Manage inventory, customer and order management

  • Manage website operations

IDEAL SKILL SET:

  • People skills

  • Detail oriented

  • Technical savvy

  • Understanding of the power of a brand

  • We're looking for someone with a friendly disposition and a strong work ethic. You'll be working with multiple brands and adhering to multiple deadlines, so being a self-starter is a must in this job!

This position is based out of the 1canoe2 studio in Fulton, MO (remote positions might be an option). Typical working hours are 8am to 5pm but could be very flexible based on your preferences.

We have a great time and have fun, but we also work very hard. If you’re not into careful work, details, or being part of a team, you won't love this position; But if being surrounded by beautiful products and hard-working teammates sounds like your kinda gig, then keep on reading!

BENEFITS:

  • Salary: range to be determined, opportunity goes up commensurate with previous experience

  • 15 days Paid Time Off for sick/personal/vacation per year, do not roll over

  • Paid holidays (New Year’s, MLK day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day, day after Thanksgiving, Christmas Day)

  • Optional health insurance benefits/dental/vision/life insurance

  • 401(k) match of first 3% (after 6 months)

  • Awesome work environment

  • Flexible work schedule


TO APPLY:

Please email a resume and a brief introduction about yourself to beth@callmeliz.co with the title “Hemlock Position”